Customs, taxes, and duties

When you send a package to another country, you do not only pay for transportation: customs in the destination country can charge taxes, duties, and other import fees.

Note

Customs: This is the authority that reviews shipments when they cross borders. If a shipment does not meet requirements or charges are not paid, the package can be delayed, held, or returned.

Knowing and configuring these charges correctly helps you:

• Avoid surprise charges at delivery.
• Reduce delays and failed deliveries.
• Show clear final prices to your customers.
• Avoid returns or holds at customs.

What are taxes and duties?

Duties and customs taxes are charges applied by customs authorities when a product enters a country.

These charges are calculated based on:

• Product type (category or classification)
• Declared value
• Destination country regulations
• Route and carrier selected

For the shipment to be delivered, these charges must be paid. Depending on the option you select in Envia.com, the charges can be paid:

• In advance (prepaid)
• At delivery
• After delivery (billed to the sender)

Configure customs correctly

Configuring correctly who pays taxes and duties in Envia.com has a direct impact on the delivery experience. An incorrect configuration can cause operational incidents and inconvenience for the recipient.

This helps you avoid:

• Unexpected charges for the recipient.
• Delivery delays.
• Packages rejected by the customer.
• Holds or returns at customs.
• Unexpected later invoices.

Duty and tax payment options

In Envia.com you can choose how and when customs charges are paid on international shipments. The available options depend on the carrier, the route, and the destination country.

Envia.com automatically shows only the compatible options during checkout or in the carrier configuration.

1) Envia Guaranteed (Prepaid) — Recommended

Pay now. Customs charges are paid in advance and the amount is guaranteed.

With Envia Guaranteed:

• Charges are calculated in advance.
• They are paid during checkout.
• The amount shown is the final amount.

The recipient:

• Receives the package with no additional payments.
• Will not have surprise charges at delivery.

This option significantly reduces:

• Delivery delays.
• Failed deliveries.
• Rejections due to unexpected charges.

Note

This option is commonly known as DDP (Delivered Duty Paid).

2) The recipient pays on delivery (DAP)

Pay later. The recipient covers customs charges at delivery.

With this option:

• No charges are paid in advance.
• Customs calculates the final amount when the shipment arrives in the destination country.
• The recipient must pay before receiving the package.

Important considerations:

• The final amount is not known at checkout.
• The customer may reject the package.
• There is a higher risk of delays or failed deliveries.

Note

This option is commonly known as DAP (Delivered At Place).

3) Sender (billed after delivery)

Pay later. Customs charges are billed to your account once the shipment is delivered.

With this option:

• You do not pay in advance
• Charges are billed to your account after the shipment is delivered
• The final amount can vary if it was estimated

Note

This option is intended for specific operational cases or legacy configurations and may not be available for all users. If you do not see it as an option, that is normal.

Choose the right customs option

During checkout or carrier configuration, choose the option that best fits your operation:

• Envia Guaranteed (Prepaid): if you want clear costs and fewer incidents. (Recommended)
• The recipient pays on delivery: if you prefer the customer to cover the charges.
• Sender billed after: only for specific operational needs.

Note

You can select only one customs payment option per shipment.

Envia Guaranteed availability

Envia Guaranteed is not available for all carriers or all destinations. The option depends on the carrier, the route, and the service.

Today you can find Envia Guaranteed on international shipments with carriers such as DHL, UPS, and FedEx when the quote allows it. That does not mean it applies to all of their services or destinations.

• If the option appears during checkout or when you generate the shipment, that carrier and route support prepaid, guaranteed duties and taxes.
• If it does not appear, that combination does not allow a guaranteed customs calculation.
• For it to be calculated, declare the products in the shipment with their tax information.

Note

No additional configuration is required from the user.

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