Change phone number

If you need to update the phone number associated with your account, you can do it directly from your profile in a few steps. The new number is verified with a code to confirm that you have access to it.

Steps to change your phone number

1. Sign in to your envia.com account.

2. In the left-side menu, select Settings > My account

3. In the Contact Information section, find the Phone field.

4. Click the Edit button.

5. Select the country code and enter your new phone number.

6. Save the changes.

7. You will receive a verification code by SMS or WhatsApp at the new number. Enter it on the platform to complete the change.

   Note

   Once the code is verified, the new number is registered on your account immediately.

Important considerations

• Make sure you enter the new number correctly before saving, including the country code.
• If you do not receive the verification code, check that the number you entered is correct and try again.
• If the problem continues, contact support through a ticket.

Frequently asked questions

Can I use any phone number? Yes, you can register any valid mobile number with its corresponding country code. The number must be able to receive SMS or WhatsApp to complete verification.

Does the change affect the notifications I receive? Yes. If you have notifications configured to go to the previous phone number, make sure you review your notification settings after the change.

Can I change the number from the mobile app? Yes, as long as the My account section is available in the mobile version. The flow is the same as on the web version.