Important recommendations for your international shipments

Making an international shipment is not only generating the label and handing over the package. There are certain key points that, if you take care of them, will help you avoid delays, extra costs, or even returns of your shipment.

These recommendations are your best-practices checklist before you hand the package to the carrier.

Verify the declared value

The declared value is the actual price your customer paid for the product.

• It must match exactly on all documents: shipping label, commercial invoice, and any other receipt.
• If it does not match, customs can hold or return the package.

Review how to fill out the Product declaration correctly.

Note

Never declare a lower value to pay less tax. Customs can detect it and apply penalties or returns.

Confirm whether you need a customs broker

All shipments include a customs broker by default.

However, if the declared value exceeds 300 USD, some carriers such as UPS, DHL, or FedEx may ask you to hire your own broker.

Note

Customs broker: the specialist who manages the import process with customs. If your shipment exceeds the threshold, review the requirements with the carrier before you ship.

Check whether your product requires special permits

Some items cannot enter certain countries freely. For example:

• Cosmetics.
• Electronics.
• Food and supplements.

If you do not have the required permits, the package will be held at customs and will not reach its destination.

Note

💡 Tip: before you ship, review the list of restricted or prohibited items in the destination country.

Include complete contact details

Many customs authorities request the recipient’s phone and email to authorize delivery.

• Make sure they are correct and up to date.
• These details are used if there are questions about the package or pending charges.

Save evidence of your shipment

Upload photos of each package before you hand it to the carrier. This will help you in case of incidents.

• It serves as backup if your package is damaged or lost.
• It can be uploaded directly in the label confirmation in Envia.com.

Quick tips to avoid problems

• Always declare the actual value of the product.
• If you sell sensitive items (such as food or cosmetics), verify permits before you ship.
• Keep digital copies of the commercial invoice and the label.
• Prefer DDP to give your customer the best experience.