Alert a pickup

If you already rescheduled a failed pickup in the platform, you also need to alert it manually to the support team. This extra step is key to making sure the pickup happens without issues.

Note

Alerting means notifying support that the new request is ready, and sharing the information the carrier needs to pick it up on time.

When should I alert a pickup?

• If you rescheduled a failed pickup manually.
• If the carrier has automatic pickup.

Alert a pickup

1. Gather the following complete information

Required field	Description
Carrier	Company name (e.g. Estafeta)
Label	Tracking number
Number of packages	Total to pick up
Total weight	Sum of the weight of all packages
Full address	No abbreviations
References	Useful details to find the location
Phone	Contact number at the address
Who hands it over	Person responsible for handing over the packages
Cross streets	Two nearby streets as a reference
Facade color	Visual help for the driver
Location (Google Maps)	Direct link to the location
Email	Contact who will receive notifications

2. Contact the Envia.com support team through the usual channel.

3. Send all the data in a single message.

4. Wait for confirmation from our team that your package was alerted.