Alert a pickup
If you already rescheduled a failed pickup in the platform, you also need to alert it manually to the support team. This extra step is key to making sure the pickup happens without issues.
When should I alert a pickup?
Section titled “When should I alert a pickup?”- If you rescheduled a failed pickup manually.
- If the carrier has automatic pickup.
Alert a pickup
Section titled “Alert a pickup”- Gather the following complete information
| Required field | Description |
|---|---|
| Carrier | Company name (e.g. Estafeta) |
| Label | Tracking number |
| Number of packages | Total to pick up |
| Total weight | Sum of the weight of all packages |
| Full address | No abbreviations |
| References | Useful details to find the location |
| Phone | Contact number at the address |
| Who hands it over | Person responsible for handing over the packages |
| Cross streets | Two nearby streets as a reference |
| Facade color | Visual help for the driver |
| Location (Google Maps) | Direct link to the location |
| Contact who will receive notifications |
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Contact the Envia.com support team through the usual channel.
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Send all the data in a single message.
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Wait for confirmation from our team that your package was alerted.