Set up duties and taxes at checkout

Import duties and taxes are charges that destination countries apply to international packages. You can now decide who pays them in each of your connected stores, independently per store and based on the carrier you use. To use this feature you need at least one store connected in Ecommerce Pro and an international carrier configured.

Steps to set it up

1. Sign in to your Envia.com account.

2. Go to Ecommerce Pro > Set up your account.

   

3. Find the Automatic quote at store checkout section and click Edit services.

   

4. Choose how duties and taxes will be handled based on the options available for your carrier.

   

5. Save the changes.

Available options by carrier

DHL International

The recipient pays at delivery.

Your customer pays the duties and taxes when they receive the package.

Envia Guaranteed (Prepaid).

Your customer sees and pays the duties and taxes in advance during checkout.

Note

If you want your customer to know the total cost before buying, the Envia Guaranteed (Prepaid) DHL option is the best alternative. Available only with DHL for now.

FedEx and UPS International

Sender

Customs taxes will be charged to your Envia account after the package is delivered.

The recipient pays at delivery

Pay later by the recipient: The customer pays customs duties and taxes when they receive the package. This can cause delays or failed deliveries.

Breakdown in Shopify

When you have Envia Guaranteed with DHL turned on, your customers will see the cost broken down directly at checkout before they confirm their purchase.

• Shipping cost
• Duties and taxes amount
• Total cost

Note

This breakdown is only visible in Shopify for now. On other platforms, duties are included in the total shipping rate without being shown separately.

Special cases and warnings

Platforms other than Shopify. If you have a store on another ecommerce platform with real-time rates, prepaid duties will be included in the total shipping rate. However, your customers will not see a detailed breakdown at checkout for now. Shopify is the first platform where this is visible separately.

Envia Guaranteed does not appear as an option. This option is available only with DHL for now. In future updates it will be enabled for more international carriers.

Setup per store. If you have several connected stores, remember that you must do this setup in each one independently.