Shipment notifications by Email, SMS, and WhatsApp

When a package changes status, your customers want to know. And when there is a problem with an order, you also want to find out before the customer contacts you.

Envia.com notifications do that automatically: they notify the right person, at the right time, on the channel they use most. Without you having to check every shipment manually or reply to messages asking “where is my package?”.

You can configure two independent flows: one for your internal team, with alerts about orders and shipments that need attention, and another for your buyers, with automatic tracking updates by Email, SMS, or WhatsApp at each stage of the package journey.

Go to Notifications to access this section.

Notification types

The section has two tabs:

Tab	For whom	What it does
For you	Your internal team	Alerts you when something important happens with your orders and shipments
For your customers	The final recipient of the package	Notifies the buyer about the progress of their shipment

For you — Internal alerts

Configure which events you want to receive in your account and who on your team receives them.

Recipients

In the Recipients section you will see the list of people in your company who can receive notifications. Each person has an Email option you can turn on or off individually.

In the Additional Recipients section you can add external emails or people who do not have an account on the platform but need to receive certain alerts.

Events

Events are organized by category: Orders, Shipments, Pickups, and more. Enable only the ones that are relevant to your operation. The counter on the tab shows how many you have active out of the total available.

For your customers — Final recipient

Automatically notify your buyers every time their package changes status.

Available channels

You can send notifications on three channels:

Channel	Additional cost per message
Email	No cost
SMS	Mexico: $1.50 MXN / Colombia: $350 COP
WhatsApp	Mexico: $1.00 MXN / Colombia: $50 COP

SMS

Notification text message

Tracking events

Turn each event on or off independently by channel:

Event	What it means
Label created	A new shipping label was generated
Package picked up	The carrier picked up the package and it is on its way
Out for delivery	The package is on its way to final delivery today
Ready for pickup	The package arrived at the pickup location
Delivery confirmation	The customer confirms they received the package
Delivered	The recipient received the package
Problem with the shipment	An exception occurred that needs attention
Failed delivery attempt	The carrier could not deliver the package

Ecommerce Pro — COD notification by WhatsApp

If you use cash on delivery (COD), you can enable a special WhatsApp notification that tells your customer when the order is created, so they can confirm they want to receive it and know how much they have to pay before the driver arrives.

This notification helps reduce cancellations at delivery, because the customer already knows how much they must pay and confirms they intend to receive the order in advance.

You can preview the message before enabling it with the Preview button.

Notification history

The History tab shows a complete record of all notifications sent:

Column	Description
Customer	Name of the recipient who received the notification
Notification	Type of event sent
Channel	Email, SMS, or WhatsApp
Tracking number	The shipment it corresponds to
Date	Exact date and time it was sent

Recommendations

At a minimum, enable Out for delivery, Delivered, and Problem with the shipment so your customers are always informed at the most critical moments.
If you sell online, combine Email and WhatsApp to increase the chance the message arrives and is read.
If you use COD, enable WhatsApp confirmation to reduce rejections at delivery.
Review the history periodically to detect patterns of problems on recurring deliveries.