Fallback rates

Fallback rates are fixed prices shown at checkout as an alternative when carriers cannot generate a quote due to technical errors or lack of coverage. They work for both domestic and international shipments.

Note

• ✅ Compatible: Shopify, Wix, WooCommerce, Ecwid, Yampi, BigCommerce - ❌ Not compatible (for now): Tiendanube, Jumpseller

The main benefits of fallback rates are:

• They help prevent lost sales: They ensure your customers always have a shipping option available.
• Flexibility: Lets you define rates by weight ranges and shipment type (domestic or international).
• Better customer experience: Guarantees continuity in the purchase process, even when unexpected issues occur with carriers.

Steps to add a fallback rate

1. Go to Ecommerce Pro > Set up your store

2. Make sure Store checkout is turned on and you have selected at least one carrier service.

3. Turn on the Fallback rates option and configure your rates:

   • Set whether your rate is for domestic or international shipments
   • Add the name that will be shown at checkout to customers
   • Assign an estimated delivery time (days)
   • Select the weight unit and define rates by weight range

4. Save the changes.

   Once configured, fallback rates will be ready to turn on automatically in contingency cases.

   

Important considerations

• They only turn on if no selected carrier can quote.
• If checkout is turned off, fallback rates are also turned off.