Archive and restore orders in Ecommerce Pro

Archiving an order removes it from your order list and from Ecommerce Pro analytics. This helps you focus on the orders you actually need to process. Archiving does not cancel the order in your store and does not change its status, fulfillment, or label. You can restore it anytime.

What happens when you archive an order

Element	What happens
Order in your store	Not canceled or changed. Its status and fulfillment stay the same.
Label and shipment	No changes. You still see them in My shipments.
List and analytics	The order leaves the All tab and the metrics panel.
Changes from your store	If your store updates the order later, the order stays archived.

Archive orders

You have three ways to archive:

From	How to do it
Row menu	Open the order options menu and choose Archive.
Bulk actions	Select multiple orders, open the bulk actions menu (…) and choose Archive. Works on desktop and mobile.
Order detail	In the header, next to Mark as delivered, click Archive.

To archive multiple orders at once:

Log in to your Envia.com account.
Go to Ecommerce Pro > View orders.
Select the orders you want to archive.
Open the bulk actions menu (…) and choose Archive.
In the Archive orders window, write a reason if needed.
Click Archive to confirm.

Add a reason

The Reason (optional) field helps you remember why you archived an order.

Accepts up to 500 characters.
The same reason applies to all orders you archive in that action.
You cannot edit it later.

View your archived orders

Above the order table you will see two tabs: All and Archived. The Archived tab shows how many orders you have archived.

In Archived you will find:

The Archived by column, with the name of who archived the order and the date.
The reason, when hovering over the Archived by column.
The Restore button instead of quote options.

Restore orders

Restoring returns the order to the All tab and the metrics panel.

From	How to do it
Order row	In Archived, click Restore or choose Restore from the order options menu.
Bulk actions	In Archived, select orders, open the bulk actions menu (…) and choose Restore.
Order detail	In the header, click Restore.

In the Restore orders window, click Restore to confirm. When restoring, you do not need to write a reason.

Archived orders in other sections

Section	What happens with an archived order
Search in View orders and detail	Does not appear in results.
Previous and next arrows in detail	The order is skipped.
Metrics panel	Not counted.
Direct link to the order	Opens the detail and you can restore it.
Scan & Go	You will see an archived order notice and hear the error sound. You cannot quote or generate the label.

Messages when archiving or restoring

Message	What it means	What to do
Order archived	The order was archived.	Nothing. You find it in Archived.
Order restored	The order returned to the list.	Nothing. You find it in All.
Order not found	The order no longer exists or does not belong to your account.	Refresh the page and check the order.
The order was already in that state	The order was already archived or already restored.	Check the All or Archived tab.
Could not update the order	An error occurred and the change was not saved.	Try again in a few minutes.

When you archive or restore multiple orders, those that are processed change tabs. Those with an error message stay selected so you can review them.