Sync products

Syncing your products from your ecommerce store to Ecommerce Pro saves time and avoids errors from manual uploads. You can choose what to bring (new, existing, both, or a single one), which stores to include, and follow progress product by product while the process runs in the background. That way you import or update name, SKU, variants, and, depending on the integration, weight and dimensions.

Benefits

• You choose what to sync: new products, existing products, both, or a specific one.
• You select one or several stores without having to sync the entire catalog blindly.
• You see live progress (pending, synced, or error) and can keep working while it finishes.

Sync options

From Ecommerce Pro > Products, the sync menu offers four options:

Option	What it does
Sync new products	Brings products that already exist in your store and are not yet in Envia.
Sync existing products	Updates products you already imported before.
Sync new and existing products	Combines both: imports what is new and updates what you already have.
Sync a specific product	Syncs a single product using its identifier in the store.

Note

The Refresh button only reloads the table. To bring in or update products from the store, use the sync menu.

Steps to sync products

1. Sign in to your Envia.com account.
2. Go to Ecommerce Pro > Products.
3. Open the sync menu and choose an option: new, existing, or new and existing.
4. Select the stores you want to include. You can search by name or use Select all.
5. If you are updating existing products (or both), indicate whether you want to overwrite package dimensions with those from the store.
6. Confirm to start the sync.

Depending on the number of products, the process can take a few minutes. When it finishes, you will see your products in the table with their relevant information (name, SKU, dimensions, and variants).

Note

If you already selected products in the table and choose to sync existing (or new and existing), Envia can sync those products directly and skip the stores step. For new products you always choose stores, because those items do not appear in the table yet.

Sync a specific product

1. In Ecommerce Pro > Products, open the sync menu.
2. Choose Sync a specific product.
3. Select the store.
4. Enter the product identifier in the store.
5. Indicate whether you want to overwrite package dimensions.
6. Confirm to start.

Real-time progress

When the sync starts, a progress window opens. There you see each product with its store, name, SKU, and status:

Status	Meaning
Pending	Not processed yet.
Synced	It was imported or updated.
Error	It could not be synced; review the product or try again.

You can minimize the window and keep working. The process continues in the background and you can reopen progress from the Products header. When it finishes, the table updates on its own.

Overwrite package dimensions

When you sync existing products, new and existing, or a specific one, you can choose whether Envia replaces the package dimensions with those from the store.

• Yes: the measurements in Envia are updated with those from the store.
• No: the dimensions you already had in Envia are kept.

Note

Use this option carefully if you already adjusted the measurements by hand in Envia. When you enable it, those values are replaced.

The option does not apply when you sync only new products, because those items do not yet have dimensions saved in Envia.

Frequently asked questions

What is the difference between Refresh and Sync? Refresh only reloads the Products table. Sync queries your store and creates or updates products in Envia.

Can I sync several stores at once? Yes. In the window you choose one or several stores, or use Select all.

What happens if I close the progress window? You can minimize it; the process continues. If you cancel and close it completely, you stop the sync in progress.

What should I do if a product ends in error or with empty fields? You can make changes in bulk or individually from the products table. If you synced a specific one, verify that the identifier in the store is correct and try again.