Track labels

Envia.com is a logistics platform that connects online stores with different carriers. If you bought something from a store that uses Envia.com, you can check the status of your shipment here.

Note

Envia.com is not the carrier. We are the intermediary between the store where you bought and the carrier that delivers your package. If you have questions about your order, you need to contact the store where you made your purchase directly — they are the ones who can give you information and resolve any situation.

How to track your package

1. Go to the tracking page

2. Enter your tracking number in the search field

3. Click Track

   Note

   What is my tracking number? It is the number the store shared with you, usually in the purchase confirmation email or in your order history. It is not your purchase order number.

What you will see when you track

Once you enter the tracking number, you will see:

• Assigned carrier: the carrier that is delivering your package (FedEx, DHL, Estafeta, etc.)
• Shipment information: origin, destination, and package dimensions
• Timeline: shipment progress: Order created, Picked up, In transit, Out for delivery, Delivered
• Event history: chronological record of each package movement with date and time

Shipment statuses

Status	What it means
Order created	The label was generated but the package has not been picked up yet
Picked up	The carrier picked up the package and it is on its way
In transit	The package is moving between distribution centers
Out for delivery	The package is on the delivery route today
Delivered	The package was delivered to the address
Failed attempt	The carrier tried to deliver but could not; a new appointment may be required
Incident	A problem occurred that needs attention
Canceled	The shipment was canceled

Problems with your shipment?

• Tracking information is not showing yet. It can take a few hours from when the label is generated until the carrier registers the movement. If it was just created, wait a few hours and try again.

• The status has not changed in several days. Contact the store where you made your purchase. They can contact the carrier for more information.

• The package shows as delivered but you did not receive it. First check whether someone at your address received it or if it was left in a safe place. If you cannot find it, contact the store — they are the ones who can start an investigation with the carrier.

• The tracking number is not recognized. Check that you are entering the correct number and that it has no extra spaces. If the problem continues, contact the store to confirm the tracking number assigned to your order.

Important

**Envia.com does not have access to the personal data of your order and cannot modify, cancel, or redirect shipments. For any action on your shipment, the point of contact is always the store where you bought.