Collect pending orders with a payment link

From Ecommerce Pro > View orders you can generate an EcartPay payment link to collect a manual order that is still pending. The system takes the order total, creates the link, and lets you copy it, download a QR code, or share it by WhatsApp, email, and social networks. You can also send an invoice with your business branding. When the buyer pays, the order is marked as paid automatically.

Note

If you have not created the order yet, see Create a manual order in Ecommerce Pro.

Requirements

Requirement	Detail
EcartPay connected	Your Envia account must be linked to EcartPay
Pending manual order	Only applies to Envia manual orders with pending payment
Currency	The order must be in MXN or USD
Products with a price	At least one product in the order must have a defined price
Role	Super Admin, Admin, or Sales

Note

If EcartPay is not connected, the Super Admin can link it from the same flow. Admin and Sales need the account owner to connect it first.

Generate the payment link

1. Sign in to your Envia.com account
2. In the side menu, go to Ecommerce Pro > View orders
3. Find a manual order with pending payment status.
4. Open the order actions menu.
5. Click Create payment link.

Share the link or the invoice

When the link is already generated, you can:

1. Copy the link and send it through the channel you use with your buyer.

2. Download the QR code to display it or share it as an image.

3. Share by WhatsApp, Facebook, X, or email.

4. Send invoice by entering a single valid email and clicking Send invoice.

   Note

   The invoice send field accepts only one email. If the format is not valid, the button stays disabled until you correct it.

What happens if information is missing

Situation	What happens
EcartPay not connected	You are asked to connect the account. Only the Super Admin can do this from this flow
Buyer name or email is missing	A form opens so you can enter or correct that information
Invalid email	You must correct the email before generating the link
Products without a price	You are asked to set prices; you can go to the products section to complete them
Unsupported currency	The link is not generated. Only orders in MXN or USD are accepted

What happens when the buyer pays

1. Your buyer opens the link and completes payment in EcartPay.
2. Envia receives the payment confirmation.
3. The order changes to paid status automatically.

You do not need to mark the order as paid yourself. When the charge is confirmed, the status updates on its own.

Frequently asked questions

How do I create the manual order first?

From Ecommerce with New order. The full guide is in Create a manual order in Ecommerce Pro.

Can I use this feature with orders from my Shopify, WooCommerce, or another connected store?

No. It only applies to Envia manual orders that are pending payment.

Does it work in Chile or other countries with a local currency?

The link is generated only if the order is in MXN or USD. Orders in other currencies, such as CLP, are not yet compatible with this flow.

Who can create the payment link?

Users with the Super Admin, Admin, or Sales role. Other roles do not see the action or receive a notice that they do not have permission.

What happens if I already generated a link for the same order?

If the order already has a payment link, the system shows the existing one instead of creating a new one.

Do I need products in the order?

Yes. The order must have at least one product with a price. If every product is missing a price, the link cannot be generated.

Does the buyer receive the invoice automatically?

No. You decide whether to send the invoice from the window, entering a valid email and using Send invoice.