Manage orders from Ecommerce Pro

The View orders section is your space to review, organize, and prepare the orders generated in your connected store. Here you can check payment status, prepare shipments, generate quotes, and run bulk actions to speed up your operation.

Refresh button

Refresh orders

In the upper-left corner, you will find the Refresh button. This button lets you manually sync orders from your connected stores. Hovering over the tooltip shows the date and time of the last successful update.

When you click the button, the system tries to sync orders from your ecommerce store.

If the sync completes successfully, the information is updated and a new last-update date is shown.
If an error occurs during the update, no new date is shown, because only the last successful sync is recorded.

Metrics panel

At the top of the section you will see a summary with the number of orders by status:

Order metrics

Open orders (Unpaid)
Ready to prepare (No label)
Ready to ship (Tracking added)
Picked up / In transit
Out for delivery
Delivered vs shipped
With incidents
Returned to origin

Order filters

The wide range of filters is designed to make it easier to search and manage your orders. These filters can be applied individually or combined, so you can find specific orders quickly and accurately and keep your store organized.

Order table filters

Filter	What it lets you do
Search	Search orders by entering the order number, tracking number, or ID.
Date ranges	Filter orders by a specific time period.
Preparation status	Filter orders by preparation status: Not prepared, Prepared, Partially prepared, or Other.
Payment status	Filter orders by payment status: Paid, Pending payment, or Pending payment - COD.
Destination	Filter orders by destination type: Domestic, International, or Other.
Country	Filter orders by destination country.
Shipping methods	Filter orders by the shipping method configured in your store.
Store	Filter orders by origin store.
Weight	Filter orders by package weight.
Product/SKU	Search orders that contain a specific product or SKU.
Quoted service	Filter orders by quoted shipping service.

Orders table

Each row represents an order and shows:

Ecommerce Pro orders table

Order number (clickable for more details)
Creation date
Payment and preparation status (Paid / Not prepared, and so on)
Included products
Origin and destination
Customer
Package dimensions
Service and shipping cost
Available actions

Available actions on each order

Actions in the orders table

View order	Quote	Link shipment to order	Notifications	Split order
See the full detail of products, customer, and address	Generate a quote with the loaded data	Relate the shipment to a specific order	Turn on automatic notifications for your end customer	Split an order into several when it contains multiple products

Top buttons

In the upper-right corner you will see a set of buttons that let you run actions individually or in bulk:

Edit package or origin

You can change the origin address of one or several orders at the same time.

Edit an order

Download labels

You can download labels individually or in a batch. When you click this button, you will have these options:

Download orders

Download separate labels (individual PDFs)
Download labels with packing slip (label + shipping slip)
Download picking list (list of products to prepare)
Download packing slip (contents slip)
Download picking list + packing slip (both combined)
Create manifest for groups of shipments.
Export orders to a file for external analysis.

Quote shipping service

From this button you can quote shipments using the information already loaded. It works both individually and in a batch.

Quote an order

Create labels

Lets you generate labels for orders that are already ready. When you open the button, you will see additional options:

Create labels from orders

Request pickup
View associated products
Set up your store
Connect store
Sync my shipments
Cancel labels